Resource Guide for Families

One of the biggest issues during the COVID-19 crisis is the uncertainty, anxiety, and fear which can lead to lots of undesirable consequences and upset in families.  People should be calmed and encouraged to remain so. It will be okay, and many, many in our community, including governments are stepping up to make sure that people are cared for.  Below is a list of information and updates according to topics:



Other Resource Guides


CONNECT – a program developed to assist Santa Fe County and City residents in meeting their basic needs. CONNECT is a network of over 90 navigators at clinics, City and County programs, and community organizations that links people to services and resources in our community.

Click here to access CONNECT services


Santa Fe Community Resource

City of Santa Fe Resource Guide

State of NM Resource Guide

Family Resources

Free on-line family counseling services are available now through the  Sky Center. CALL OR EMAIL NOW: 505-473-6191 or

Resources for supporting children’s emotional well being during the COVID-19 Pandemic

Resources for supporting children’s emotional well being during the COVID-19 Pandemic


Return to School During COVID-19

Age-Based Tips to Help Juggle Parenting & Working at Home During the Pandemic

How to Help Children Build Resilience in Uncertain Times

Parenting in a Pandemic: Tips to Keep the Calm at Home

During the COVID-19 pandemic, would it be safer to plan a home birth rather than deliver my baby at a hospital?

Household Disinfectants: Poison Safety During the Pandemic

How should we feed our baby if we’re running low on money?

Preventing Tobacco Exposure During Stay-at-Home Orders

Cloth Face Coverings for Children During the Pandemic

Getting Children Outside While Social Distancing for COVID-19

Giant List of Ideas for Being Home with Kids

25 Simple Self-Care Tools for Parents

Parenting Can Be Tough. Asking for Help Doesn’t Have to Be

How You and Your Kids Can De-Stress During Coronavirus (PBS)

Greater Good Science Center’s Guide to Well-Being During Coronavirus

Three Ways to Boost Your Resilience as a Parent

Why Parents Need a Little Self-Compassion

How to Survive Your Toddler’s Epic Tantrum

How to Decipher the Emotions Behind Your Child’s Behaviors



Apply for SNAP- Roadrunner Food Bank

Santa Fe County Food

Up to date information on general food distributions can be found at:

The Food Depot: Santa Fe County Food Distributions


Santa Fe Public Schools – Food for Children

School-aged and under, can receive a “grab and go” breakfast and lunch bag. Addresses for the locations are listed below.

Aspen Community School:

450 La Madera St, Santa Fe, NM 87501

10:30 AM – 12:30 PM


Chaparral Elementary School:

2451 Avenida Chaparral, Santa Fe, NM 87505

10:30 AM – 12:30 PM


Kearny Elementary School:

901 Avenida de las Campanas, Santa Fe, NM 87507

10:30 AM – 12:30 PM


Ramirez Thomas Elementary School:

3200 Calle Po Ae Pi, Santa Fe, NM 87507

10:30 AM – 12:30 PM


Santa Fe High School:

2100 Yucca St, Santa Fe, NM 87505

10:30 AM – 12:30 PM


Sweeney Elementary School:

501 Airport Rd, Santa Fe, NM 87507

10:30 AM – 12:30 PM


Listing of Free Grab & Go Meal Sites for Children through the Public Schools Statewide (breakfast and lunch times listed for Santa Fe):



Change to Unemployment Rules to Make Workers Affected by COVID-19 Eligible for Unemployment Benefits

Individuals whose hours are reduced, whose workplaces are temporarily closed, or who are laid off due to COVID-19 precautions can apply for unemployment benefits. Even if a person was not a full-time employee, they may be eligible for unemployment benefits if their hours were significantly reduced, while the state remains under a state of emergency.  People required to self-isolate or are caring for an immediate family member who is self-isolated, they will also be eligible. The work search requirements for affected workers (showing contacts or applications with at least two potential employers per week) will be waived for up to four weeks. They do still need to “certify” online each week by answering some questions about their work status. More information at

Employees can apply online at or over the phone at 1-877-664-6984 Monday-Friday, 8:00am-4:30pm.

Businesses with employees who may need to apply for unemployment should look at: This 4 min video explaining the process.

Worker’s Rights Video

A very clear and concise video with five pieces of information about worker’s rights during COVID-19 by the New Mexico Center on Law and Poverty.



PNM NOT Disconnecting Service, Waiving Late Fees

To ensure that residents do not lose electric service, PNM will not disconnect service for nonpayment at this time.  They are also waiving late fees, and those recently disconnected for nonpayment will have power restored without a reconnection fee. They will not report nonpayment to collections or credit reporting. For more information:

New Mexico Gas Company NOT Disconnecting Service

During this public health emergency, no gas service will be disconnected for non-payment. You can pay your NMGC bill by mail, by phone or on this website ( If you need help with a payment plan, billing questions or other inquiries, please call 1-888-664-2726.

No Water Shut-Offs – City of Santa Fe

The City is placing a moratorium on water shut-offs for non-payment of the bill. Water will not be free, nor will this be a non-billable grace period: Water charges will continue to accrue and be owed. Customers need to contact the Water Utility to make payment arrangements, or to find out if there are subsidies for which they qualify. Customers are encouraged to call to set an appointment, inasmuch as many issues can be handled over the phone. 

Questions or 505-955-4333

Free Internet Access for Low-Income Individuals/Families

Comcast has a program called Internet Essentials that enables households that do not already have their internet service and who qualify for public assistance programs (including free and reduced school lunch, housing assistance, Medicaid, SNAP, SSI, and others) to purchase internet service for $9.95/month.  There is no contract, credit check, or installation fee.  Right now, to increase connectivity during COVID-19 closures, they are offering two months of free service to new customers who qualify for Internet Essentials. After the first two months, service can be canceled or continued at $9.95/month



Temporary Child Care Assistance Changes to Expand Child Care Access:

The state has made several changes to expand child care access during the COVID-19 response.  These include issuing full-time child care assistance to first responders and health providers, temporary registration for family, friend and neighbor providers to be paid under child care assistance, waiving family copays, helping families find child care, and maintaining child care assistance benefits for families event if they keep their children home during the state of emergency. For more information, see:



Prohibit Eviction of Tenants

The Mayor is prohibiting the eviction of residential and commercial property tenants whose ability to pay has been adversely impacted by the public health emergency.

Tax Deadline Moved to July 15

Tax Day would be moved  to July 15, giving Americans an additional three months to file their federal and state income tax returns.


There is likely relief available from individual financial institutions. Some guidance is available from Fannie Mae.



Santa Fe Rides Free Fares

Santa Fe Trails buses are free for all riders effective immediately.

Santa Fe Ride ADA Complementary Paratransit and Senior Transportation Service will also be free.  Please note that you must complete an application and receive an ID number to schedule trips with Santa Fe Ride.  Please visit  for more information and how to complete an application.

Questions – Call 505-955-2001 and a Transit Customer Service Representative will assist you.

Parking Fees Suspended

Effective immediately, Municipal Garage “arms” will be left up until 10 p.m., at which point the facilities will be closed and secured. This applies to all City parking garages and parking lots.

Parking at on-street meters will be free. Meters will be bagged with white bags to indicate that fees have been suspended during this emergency and to prevent coins from being deposited.

Parking restrictions will continue to be enforced for the following categories: Handicapped parking, valet parking, loading zone parking, parking in the traffic lane, fire hydrant blocking, and access to driveways. Uniformed staff will patrol seven days a week.

If you have been issued a parking ticket, you are still responsible for paying that ticket. You can pay online at

City of Santa Fe Enacts Measures Including Free Transit, Prohibition of Eviction, No Water Shutoffs

See the Emergency Proclamation from the mayor below for details including prohibition of eviction of residential and commercial property tenants, delay of lodger’s tax collection, free Santa Fe Trails and Santa Fe Ride services, and suspension of parking fees during the public health emergency


Santa Fe Mutual Aid

Numerous organizations and groups including Santa Fe Mutual Aid, Earth Care YUCCA, Red Nation, Santa Fe DSA and Fathers NM are collaborating to match people who need help and resource during this time with others who can offer it. Thisgoogle form can be used to request or offer support.


Food, Work, Learning, and Other Resource Listings on Earth Care website

Earth Care further describes the Santa Fe Mutual Aid network and has a listing of additional resources including food, education, and other resources, here:


COVID-19 Response Fund

The Santa Fe Community Foundation has established the COVID-19 Response Fund to address the critical gaps in services during the unprecedented Corona Virus pandemic. The COVID-19 Response Fund will support a diverse array of needs during the crises. At the outset, we will be prioritizing support for nonprofits focusing on health/wellbeing and food insecurity. As more funding becomes available, we will consider making support available to nonprofits providing other kinds of services. For more information, see this application form.


Delay of Lodger’s Tax Collection

The City will delay the collection of the Lodgers Tax during the public health emergency. However, the Lodger’s Tax must still be reported to the City on time.

Summary Slideshow of Available Business Assistance

NM Economic Development Covid-19 business assistance webinar and slides

COVID-19 Business Loan Guarantee

The New Mexico Economic Development Department (NMEDD) has created a program to assist businesses seeking emergency loans or lines of credit to deal with negative economic impacts from COVID-19. NMEDD can guarantee a portion of a loan or line of credit up to 80% of principal or $50,000. Loan proceeds are flexible and can be used for (and not limited to) the following: working capital, inventory and payroll.

COVID-19 Business Loan Guarantee Program

LEDA Zero-Percent Interest Loans

  • Limited to expenditures for land, building and infrastructure
  • Can be used for lease abatement or mortgage assistance
  • Company must be a qualified entity (manufacturer, non-retail service business with more than 50% of revenue generated out of state, or a retail business in a community or less than 15,000 in population)
  • All loans will be required to provide security equal to the amount of the loan

For assistance with LEDA loans, find & contact your Regional Representative, or contact Mark Roper, or 575.562.0327

New Mexico Finance Authority: Business Loan Partnership Program

NMFA and “Partner Banks,” together, share risk while lowering the overall cost of borrowing for the business by NMFA offering low-cost rates on its portion of the loan to a New Mexico business. Contact, John Brooks, 1-877-ASK-NMFA, or



Federal Resources

Small Business Administration (SBA)

Businesses in New Mexico impacted by COVID-19 are now eligible to apply for low-interest federal disaster loans up to $2 million through Small Business Administration. These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. The interest rate is 3.75% for small businesses without credit available elsewhere; businesses with credit available elsewhere are not eligible. The interest rate for non-profits is 2.75%.

Learn more and begin a loan application:

• Online by visiting the Small Business Administration Disaster Loan Assistance program at

• By phone at (800) 659-2955 or email at

Individuals who are hearing impaired may call (800) 877-8339.

If you elect to submit a hard-copy application, you may do so by mail to the following address:

 U.S. Small Business Administration
Processing and Disbursement Center
14925 Kingsport Road, Fort Worth, TX 76155

SBA International Trade Assistance:

Contact Edward Herrara, 505.670.5957 or

Department of Labor

The Wage and Hour Division is providing information on common issues employers and workers face when responding to COVID-19, including the effects on wages and hours worked under the Fair Labor Standards Act and job-protected leave under the Family and Medical Leave Act. 

The Office of Public Liaison at the Department of Labor shared their latest press release on COVID-19 (A.K.A. novel coronavirus). It outlines DOL guidelines and recommendations for dealing with the virus and also contains links to more detailed information and resources. 

Guidelines for Employers

Businesses should be ready to implement strategies to protect their workforce from coronavirus while ensuring continuity of operations. For more on best practices and recommended strategies, please visit the CDC’s Interim Guidance for Businesses and Employers to Plan and Respond to Coronavirus Disease 2019 (COVID-19).